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What is the Manage My Account Access feature?
What is the Manage My Account Access feature?

Use this article to learn how to delegate your POPin session Creator permissions to someone on your team (e.g., Administrative Assistant)

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Written by POPin
Updated over a week ago

Session Creators can grant other members in their organization access to their individual POPin account—for the purpose of launching and managing POPin sessions on their behalf. It's important to note: The assignee (delegated member) will have full access to the assignor's POPin account (with a few exceptions.)

Here are some answers you should know about this feature:

Who should use it?

We strongly encourage that individuals launching and managing POPin sessions use their own account (e.g., have at least a session Creator subscription). However, there are times when a leader in the 'c-suite' needs someone on their team to assist with POPin session management. That's exactly why this feature exists!

What CAN be accessed by an assignee when he/she is added to the assignor's account?

  • All open, scheduled, and closed POPin sessions, including all posts, votes, and results associated with each. In fact, the assignee will be able to contribute on the assignor's behalf (e.g., add named comments), as well as see any activity in those POPins.

  • The ability to create and manage new POPins on the assignor's behalf.

  • Limited assignor user settings, such as the profile name/picture and POPin notifications.

What CAN'T an assignee access when he/she is added to the assignor's account?

  • Assignor's POPin password.

  • The organization's Account Settings (e.g., access to the Enterprise Dashboard), if applicable.

How do I grant and revoke this access for my account?

  1. Log in to your personal POPin account.

  2. Select the profile image at the top-right corner of the screen.

  3. Select 'Manage My Account Access.'

  4. To Add: Type in the email of the user into the input field and click 'Add'. *Please note, you can only add existing POPin users within your organization. To Revoke: Click on 'Remove' under the assignee's name

Watch this (silent) video to see how!

Can I limit an assignee's permissions after granting them access to my account?

The short answer is no. Make sure you only grant access to users you trust to have complete access to your account. By adding an assignee you are authorizing them to view and act on your behalf in the features stated above, at any time, until you remove their access via Manage My Account Access.

How will I know what actions the assignee has taken in my POPin account?

You and your assignee will be notified via email about the following actions taken in your POPin account:

  • POPin invitations, reminders, and/or summaries.

  • An edit or deletion of POPin sessions.

  • Changes to the assignor's personal user settings.


Here are some answers the assignee should know about this feature:

How do I access my assignor's account?

  1. Log in to your personal POPin account.

  2. Select the profile image at the top-right corner of the screen.

  3. Select the account you want to access under 'Other Accounts You Can Access.'

You will now be acting as if you are the assignee, inside their POPin account. You will see an 'ATTENTION' banner across all pages to verify that you are acting on their behalf. This will appear until you switch back to your personal account.

How do I switch back to my personal account?

Once you've finished taking action in the assignor's account, select the profile image at the top-right corner of the screen and select your default account under 'Other Accounts You Can Access'. Verify that you are now in your default account and do not see the 'ATTENTION' banner across the page.

Watch this (silent) video to see how!

If I'm permitted to access another user's account, are they able to access mine?

No, other users in your organization are only permitted to access your account if you add them via Manage My Account Access feature.

Use the live Help chat to contact our Client Success Team if you'd like additional support on any of these topics.

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