POPin Administrator FAQs

Use this article to get answers to our most frequently asked questions regarding POPin Administration.

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Written by POPin
Updated over a week ago

If you haven't done so already, check out these articles:

Even with all that knowledge, you still might have the below questions while trying to update settings in the Enterprise Dashboard...

Frequently Asked Questions:

Why can't I transfer my Ownership responsibility to another person in my organization?

Administrative Account Owners must have a registered and verified POPin account before you can complete the transfer of ownership to them. In addition, that user must be a named Account Administrator.

Here are the steps they will need to take:

  1. Visit our Sign In screen and enter a POPin authorized email address.

  2. Check email Inbox for a message from POPin.

  3. Click the verification link.

Here are the steps you will need to take:

  1. Open the Enterprise Dashboard and navigate to the Settings screen.

  2. Add the person as an Account Administrator.

  3. Transfer your Ownership role to that person.


Why can't I add a user as an Account Administrator for my organization?

Enterprise Account Administrators must have a registered and verified POPin account. If you receive a notification that the user you're trying to name as an Account Administrator is not registered, they'll need to first take these steps:

  1. Visit our Sign In screen and enter a POPin authorized email address.

  2. Check email Inbox for a message from POPin.

  3. Click the verification link.


Why can't I add a user as an authorized POPin Creator?

Same story as above. POPin Creators must have a registered and verified POPin account before you can add them to this Enterprise Dashboard setting.

Note: It is important that session Creators set up their password during the account Sign Up process (assuming SSO isn't enabled), and then their personal Account Settings.


Why am I receiving a message telling me a user isn't valid?

Double check that the email address entered is correct—and that the user has a verified and registered user account with POPin.

Remember, when your enterprise account was configured, we set up the system to recognize all unique domains and subdomains your organization will use when signing in to POPin. If an email address is being entered and it uses an unrecognized domain, that could also be the issue.

Use the live Help chat to contact our Client Success Team if you'd like additional support on any of these topics.

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