Are you looking for information on our basic Admin Settings? Organizations that do not have access to the enhanced dashboard should click here to learn more about our basic Admin Settings FAQs.

Account Ownership FAQ's

Why can't I transfer ownership to a user in my organization?

Enterprise Account Owners must have a registered and verified POPin account to complete the transfer of ownership. If you receive a notification that the user is not registered, the user may take the following steps:

  1. Visit our home page and sign in using their enterprise email address.
  2. Check their email for a message from us.
  3. Click the verification link.

After verifying their account, you will be able to transfer ownership of the Enterprise Account Owner role.

Why am I receiving a message telling me the user isn't valid?

Double check that the email address is correct and the user is registered with POPin. If you continue to have issues with an invalid user, chat with us by launching the icon on the lower right of this article.

Account Administrator FAQ's

Why can't I add a user as an Account Administrator in my organization?

Enterprise Account Administrators must have a registered and verified POPin account to complete the addition. If you receive a notification that the user is not registered, the user may take the following steps:

  1. Visit our home page and sign in using their enterprise email address.
  2. Check their email for a message from us.
  3. Click the verification link.

After verifying their account you will be able to successfully add the user as an Enterprise Account Administrator.

Why am I receiving a message telling me the user isn't valid?

Double check that the email address is correct and the user is registered with POPin. If you continue to have issues with an invalid user, chat with us by launching the icon on the lower right of this article.

Why did I receive a message telling me the email was ignored?

Double check to make sure that the user:

  • isn't already an Enterprise Account Administrator
  • has a email address that belongs to your organization and is approved by POPin
  • has a registered and verified POPin account

Authorized POPin Creator FAQ's

Why can't I add a user as an authorized POPin Creator in my organization?

POPin Creators must have a registered and verified POPin account to complete the addition. If you receive a notification that the user is not registered, the user may take the following steps:

  1. Visit our home page and sign in using their enterprise email address.
  2. Check their email for a message from us.
  3. Click the verification link.

After verifying their account you will be able to successfully add the user as a POPin Creator.

Why am I receiving a message telling me the user isn't valid?

Double check that the email address is correct and the user is registered with POPin. If you continue to have issues with an invalid user, chat with us by launching the icon on the lower right of this article.

Why did I receive a message telling me the email was ignored?

Double check to make sure that the user:

  • isn't already a POPin Creator 
  • has a email address that belongs to your organization and is approved by POPin
  • has a registered and verified POPin account
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