If your organization has an enterprise subscription with SSO enabled, but all of a sudden users can't login and they're getting the below message: A change in your environment may have invalidated the Metadata URL setting in the POPin Enterprise Dashboard.
Where is the Metadata URL stored?
When your organization went through the steps of enabling SSO for POPin, you had to upload your IdP metadata XML file or add the URL to the file that you host publicly in the Settings screen of the Enterprise Dashboard.
Once logged in to the app:
Click the icon with your initials or profile picture in the upper-right corner of the screen.
Select Enterprise Dashboard from the menu.
Once in the Enterprise Dashboard: Click the Settings tab.
Scroll down to the Authentication section.
Change Management Consideration:
If you know that a change in your IT environment will alter the URL stored, be sure to update it proactively outside of normal business hours. This will minimize POPin usage disruption—including your own POPin administration!
If you cannot login to POPin to change this setting on your own, use the live Help chat to contact our Client Success Team and provide the new/updated Metadata URL.